Call centres & service businesses / AI & automation
AI Calling Assistant
Voice enquiries connected to bookings, customer records, and follow-up messages.
The brief
A phone conversation often creates several separate jobs: updating a customer record, making a booking, and sending a confirmation. Those handoffs are easy to miss.
What we built
We connected a voice assistant to customer records and follow-up workflows so the information collected on a call can be used by the team afterwards.
Inside the project
Routine call handling
Answer common enquiries and collect the details needed for the next step.
Connected customer records
Save call and booking information in a shared database.
Follow-up & handoff
Trigger confirmations, callback tasks, or staff notifications after the conversation.
What this brings together
A call workflow that connects the conversation to the administrative work that follows it.