Healthcare / AI & automation
WhatsApp Patient Assistant
A booking and messaging workflow for clinic enquiries on WhatsApp.
The brief
Clinic staff repeatedly answer the same booking questions, enter patient details, and send reminders. Each conversation creates more manual follow-up.
What we built
We built a WhatsApp workflow to collect enquiries, help with appointment requests, and send booking updates, with routes for staff follow-up.
Inside the project
Patient messages
Process text and voice messages as part of the enquiry workflow.
Appointment requests
Connect the conversation to availability and booking information.
Reminders & follow-up
Send appointment updates and bring relevant information back to staff.
What this brings together
A connected workflow for patient communication, booking information, and follow-up tasks.